Link to speaker page
Giles Colborne
Giles Colborne
Giles
Colborne
Company:
Made Simple
Strategy Leader, Founder, Author
LinkedIn profile of
Giles Colborne
Day 1
11:20 am
-
1:20 pm
main stage
auditorium
side stage
lounge
space 28
space 32
space 28 break-out
talk
workshop
extended talk
panel discussion
dialogue session
Skill level:
sign-up only
How To Create Moments Of Delight For Your Users
Whether you’re looking for the Aha! Moment or trying to create Wow! moments, product teams are always striving for delight.
This session breaks down what ‘delight’ really is, why it’s valuable, and how to start building delight into your roadmap.
• Why designers and users have different ideas about delight.
• The many varieties of delight, and which one is right for you.
• How to measure the value of delight.
• Why the ‘Job to be done’ is always about emotion.
• Creating delight the first time someone uses your product.
• How delight fits into your product strategy and roadmap.
Add To Calendar
September 18, 2026 11:20 AM
September 18, 2026 1:20 PM
Europe/Vienna
How To Create Moments Of Delight For Your Users
Whether you’re looking for the Aha! Moment or trying to create Wow! moments, product teams are always striving for delight.
This session breaks down what ‘delight’ really is, why it’s valuable, and how to start building delight into your roadmap.
• Why designers and users have different ideas about delight.
• The many varieties of delight, and which one is right for you.
• How to measure the value of delight.
• Why the ‘Job to be done’ is always about emotion.
• Creating delight the first time someone uses your product.
• How delight fits into your product strategy and roadmap.
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