James is a researcher by background, but wears several hats: strategist, product manager, community designer & coach. He was UX Research Director at YouTube/Google, Product Manager at eBay, and Head of Research at cxpartners.  

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James is founder of Together By Design, a volunteer action research collective with a mission: help people around the world to create & nurture healthy communities, using the tools of experience design. He’s also working on a project to crowdsource future directions for UX research, and consults as Fractional UX Director.